Terms of service

Last Updated: 07/06/2026
Store Name: Casoraa
Website: www.casoraa.com
Contact Email: casoraalifestyle@casoraa.com

Welcome to Casoraa. By accessing our website, browsing our products, creating an account, or placing an order, you agree to follow these Terms of Service. Please read them carefully before using our website.

1. Account Terms

You may browse our website without creating an account, but some features may require account registration.

When creating an account, you agree to provide accurate, complete, and updated information. You are responsible for keeping your login details confidential and for all activity under your account.

You must not use our website for fraudulent, illegal, misleading, or unauthorized purposes.

We reserve the right to suspend or terminate accounts that violate these Terms of Service or misuse our website.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees ₹, unless stated otherwise.

Prices, discounts, offers, and product availability may change without prior notice.

We accept payments through [PAYMENT METHODS — UPI / CARDS / NET BANKING / COD / WALLETS / OTHER].

By placing an order, you confirm that the payment details provided are valid and that you are authorized to use the selected payment method.

If payment fails, is declined, or is flagged as suspicious, we may cancel or hold the order until verification is complete.

3. Product Descriptions

We try to display product information, images, colors, dimensions, materials, features, and prices as accurately as possible.

However, slight variations may occur due to screen settings, lighting, photography, manufacturing differences, or supplier updates.

We do not guarantee that all product descriptions are error-free. If we discover an error, we reserve the right to correct it, update the product page, or cancel affected orders.

4. Order Acceptance

After you place an order, you may receive an order confirmation by [EMAIL / SMS / WHATSAPP]. This confirmation does not guarantee final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit any order for reasons including product unavailability, pricing errors, payment issues, suspected fraud, incorrect customer details, delivery restrictions, or violation of our policies.

If your prepaid order is cancelled by us, we will initiate a refund as per our Refund Policy.

5. Shipping and Delivery

Orders are processed within 3 DAYS and delivered within approximately [7-10 BUSINESS DAYS], depending on customer location and courier availability.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, incorrect address, customer unavailability, or other circumstances outside our control.

Customers are responsible for providing accurate shipping details. Additional charges may apply for re-delivery or re-shipping due to incorrect address or failed delivery attempts.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy.

To request a return, refund, or exchange, contact us at casoraalifestyle@casoraa.com within the eligible return period.

Refunds will be processed only after approval and inspection, where applicable.

7. Prohibited Uses

You agree not to use our website or services for:

Any unlawful or fraudulent purpose
Uploading viruses, malware, or harmful code
Attempting to hack, damage, or disrupt the website
Copying, scraping, or misusing website content
Providing false order or payment information
Harassing, abusing, or misleading our staff or other users
Violating any applicable Indian law or regulation
Using our products for illegal or unsafe purposes

We reserve the right to block access, cancel orders, or take legal action if prohibited activity is detected.

8. Intellectual Property

All website content, including text, images, logos, designs, graphics, product descriptions, icons, and branding, belongs to Casoraa or its content providers.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

9. Third-Party Services

Our store may use third-party services such as Shopify, payment gateways, courier partners, analytics tools, marketing tools, and customer support platforms.

These third-party services may have their own terms and policies. We are not responsible for their independent actions, policies, or service interruptions.

10. Limitation of Liability

To the maximum extent allowed by law, Casoraa will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, delivery delays, payment issues, or third-party services.

Our total liability for any claim related to an order will not exceed the amount paid by you for that specific order.

Nothing in these Terms will limit customer rights that cannot be excluded under applicable Indian consumer protection laws. India’s Consumer Protection Act, 2019 includes provisions dealing with unfair trade practices and e-commerce-related consumer protection.

11. User Reviews and Feedback

If you submit reviews, comments, photos, suggestions, or feedback, you allow Casoraa to use, display, and share that content for business, marketing, and improvement purposes.

You must not post false, abusive, illegal, offensive, or misleading content.

We may remove content that violates our policies.

12. Privacy

Your use of our website is also governed by our Privacy Policy. Please read it to understand how we collect, use, and protect your personal information.

13. Changes to Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised date.

By continuing to use our website after updates are posted, you agree to the revised Terms.

14. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Any disputes, claims, or legal matters arising from these Terms, your use of our website, or purchases from Casoraa shall be subject to the jurisdiction of the courts located in SURAT, GUJARAT, INDIA, unless otherwise required by applicable law.

15. Contact Information

For questions about these Terms of Service, contact us at:

Store Name: Casoraa
Business Name: casoraa.com
Email: casoraalifestyle@casoraa.com
Phone: 6353767632
Support Hours: Monday to Saturday [9 AM to PM]