Refund policy

Last Updated: 07/06/2026

Store Name: Casoraa

Contact Email: manthanpipaliya80@gmail.com

At Casoraa, we want every customer to shop with confidence. We carefully check and pack our products, but if you are not fully satisfied with your purchase, this Return and Refund Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

The item must be unused, undamaged, and in the same condition as received. It must be returned with original packaging, tags, labels, manuals, accessories, invoices, and any free gifts received with the order.

Returns may be rejected if the product is used, damaged by the customer, missing parts, returned without original packaging, or requested after the return period has ended.

2. Return Timeframe

You may request a return within 5 days of receiving your order.

To start a return, please contact us at manthanpipaliya80@gmail.com with your order number, product details, reason for return, and clear photos/videos if required.

Return requests raised after 5 days may not be accepted unless the product is defective, damaged, or incorrectly delivered.

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 1 DAY of delivery at mathanpipaliya80@gmail.com

Please share:

Order number
Clear photos of the product
Clear photos of the packaging
Unboxing video, if available
Description of the issue

Once verified, we will offer a replacement, exchange, or refund depending on product availability and the nature of the issue.

4. Non-Returnable Items

The following items may not be eligible for return:

Items used, washed, altered, or damaged after delivery
Products without original packaging or tags
Personal care, hygiene, or intimate-use items
Customized or personalized products
Clearance, final sale, or promotional items, unless defective
Gift cards or digital products
Products damaged due to misuse, improper handling, or normal wear and tear

5. Exchange Options

We may offer exchanges for eligible products if you received a defective item, wrong item, wrong size, or damaged product.

Exchange approval depends on product availability. If the same product is unavailable, we may offer an alternative product, store credit, or refund as applicable.

6. Refund Process

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 10 days. Depending on your bank, payment provider, or card issuer, it may take additional time for the refund to reflect in your account.

For Cash on Delivery orders, refunds may be processed through BANK TRANSFER after collecting the required details from the customer.

7. Return Shipping Costs

Return shipping charges will depend on the reason for return.

If the product is damaged, defective, or incorrectly delivered, Casoraa will bear the return shipping cost or arrange reverse pickup where available.

If the return is due to customer preference, incorrect address, change of mind, or ordering the wrong product, There will be no charges for return shipping. In case if the return is not done then casoraa is not responsible for this